Company Profile
I.E. Mittwoch & Sons is the sole distributor in Israel, of NCR and Teradata corporations.
The company’s staff includes some 200 first-class professionals, who specialize in:
- Planning and implementing computing solutions based on systems by NCR and its partners.
- Implementing & Planning data warehousing & Analytics solutions based on systems by Teradata and its partners, as well as others.
- Planning and implementing communications solutions based on systems by Avaya and its partners, as well as others.
- Integrating these system components into comprehensive telecommunications solutions.
- Developing general and customized software systems.
- Planning and implementing complex systems in various fields, including: data warehousing systems, self-service systems, customer service systems, document processing systems, telephony systems, call/contact center systems and computing systems for general purposes.
- Marketing a wide variety of products for the computing environment (computing equipment).
- Training, implementation and support for all components of these systems, and their maintenance at all hours of the day.
Organizational structure
Company departments:
1. Financial systems & customer service systems department
2. Data warehousing & Analytics department
3. Communications department
4. Computing equipment department
5. Customer service department
6. Accounting, human resources and management department
1. Financial systems and customer service systems department
Financial systems: In this field, we work with banks, primarily focusing on self-service stations: ATMs, self-service information terminals for the public, as well as magnetic and optic document sorting, clearing, imaging and processing systems.
Customer service systems: In this field, we computerize Points of Sale and self-service systems for customers.
2. Data warehouse & Analytics department
In this field, we work with all sectors of the Israeli economy, establishing data warehouse & Analytics , including all of their various components and ongoing development, advanced Business Intelligence systems, and related products. These systems consist of the core of the business examination systems at modern organizations.
3. Communications department
In this field, our operations also include all sectors of the Israeli economy. We provide voice communications systems, contact/call center systems, and data communications systems.
4. Computing equipment department
In this field, we provide computing equipment and equipment for the computing environment including: desktop computers; laptops/notebooks; magnetic, optic and electronic input/output devices for the various types of organizational computer systems; the widest variety of printer equipment and outsourcing of printing systems; all types of paper products; special furniture for computer rooms; safes; various devices for computer rooms; etc.
5. Customer service department
Most of the customer service department staff has many years of experience in practical work in addition to their formal training. The customer service department works in two primary fields: hardware and software.
Hardware: In this area, we provide services in all areas of the systems which we market: organization-wide servers, interim servers, workstations, self-service systems, counters and Points of Sale, document processing systems and voice and data communication systems.
Software: We provide both application software programs and infrastructure software programs, including planning, development, installation, implementation, maintenance and upgrading of all of the software systems.
The customer service department operates a customer help desk, as well as special repair labs and computerized spare parts centers.
All of the company’s services in installation, maintenance and full service for hardware and software systems meet the criteria of the ISO 9001-2005 Israeli and international quality standard.
6. Accounting, human resources and management department
This department is responsible for our ongoing financial operation and our multi-disciplinary administrative operations, including human resources, import from factories around the world, export, the company’s fleet of vehicles and the various economic issues at the company’s sites in various cities
In addition, the company has four units:
♦ The headquarters unit, responsible for the physical headquarters and the logistics of the company’s sales operations
♦ Marketing and training communications unit
♦ Information systems unit
♦ Legal unit
The company has a longstanding tradition of efficient service and a reputation for high standards of implementation.
The company operates from five centers:
Main offices Center:
5 Druyanov St,
Tel Aviv-Yafo, 6314305
ISRAEL
Tel: +9723-5265555
Fax: +9723-5282115
15 Yad Harutsim St,
Tel Aviv-Yafo, 6770008
ISRAEL
Tel: +9723-6364800
Fax: +9723-6364802
Computing equipment department center:
35 Hayarkon St,
Bnei Brak, 5120423
ISRAEL
Tel: +9723-6186880
Fax: +9723-6188799
