For decades, I.E. Mittwoch’s customer service department has been serving thousands of customers throughout Israel. The primary types of service we provide include planning, installation service, ongoing maintenance services, and consulting services in the company’s areas of expertise. The customer service department’s center is located in Tel Aviv and also has branches in Jerusalem and Haifa. Most of the department’s staff members have formal training in their fields of expertise and many years of experience in practical work. The customer service department has two primary areas: hardware services and software services. All of the company’s services in the fields of installation, maintenance and full service for hardware and software systems meet the criteria of the ISO 9001:2005 Israeli and international quality standard, which we were granted in 1995.
The hardware services provided by the customer service department are for general computer systems: organization-wide servers, interim servers, workstations & systems in central computing environments; for financial systems: ATMs, information terminals, magnetic and optic document sorting, clearing, imaging and processing systems; for retail systems – computerization of Points of Sale and self-service for customers; for communication systems – Avaya Communication products as well as products of companies with OEM (or other) agreements with Cisco, such as NCR, voice and data together, etc. The hardware services provided by the customer service department take place either at the customer’s site, away from the department’s service center (when possible), or at the service center itself, as necessary in each instance. The department operates repair labs and computerized spare parts centers, as well as a help desk.
The customer service department provides application software programs and infrastructure software programs for the company’s customers. These services include planning, development, installation, implementation, maintenance and upgrading of all of the software systems, as well as implementing processes at the customer’s organization. The department provides its services via two divisions: the infrastructure systems division, and the applications division. The infrastructure systems division works with the operating systems Linux, Windows and Unix, the data warehousing system Teradata, the back-up systems Netvault, Netbackup, the BI tool MicroStrategy; and call/contact center systems.
The applications division develops software systems and provides services for software systems developed by the company.