Management portal
& representative bar
Unique development by Mittwoch
User bar for service & sales representatives
Developed by Mittwoch
Mittwoch’s CTI Softphone interface supports functional requirements such as:
- The bar is installed as a softphone interface in Hebrew that has been adapted to work with AVAYA’s CTI system.
- Bouncing existing customer screens in the organization.
- Representative status when transferring calls between representatives.
- Phonebook.
- Breaks types .
- Customized personal statistics.
- Call log: incoming and outgoing.
- Dialing via the telephony bar.
Management portal for IVR system
Unique development by Mittwochโ
The management portal is a complementary product to AVAYA’s call center systems. The portal enables management, operation and control of contact center system components.
Call center systems supported by the management portal:
- Avaya Experience Portal System – IVR
- Avaya POM dialer system
- Representative bar – Mittwoch’s development for Avaya ACC and Avaya Elite Multichannel systems.
Management Portal modules:
- WEB-based graphical management interface with Hebrew support.
- Support for message management, operation hours and dynamic menus.
- Managing IVR scripts for shift managers by setting different access levels.
- Implementation of new IVR scripts without the need for a developer and application.
- For more information please call Shay Atia
- 972-50-7258231
- shaya@ncr.co.il
Management portal
& representative bar
Unique development by Mittwoch
User bar for service & sales representatives
Developed by Mittwoch
Mittwoch’s CTI Softphone interface supports functional requirements such as:
- The bar is installed as a softphone interface in Hebrew that has been adapted to work with AVAYA’s CTI system.
- Bouncing existing customer screens in the organization.
- Representative status when transferring calls between representatives.
- Phonebook.
- Breaks types .
- Customized personal statistics.
- Call log: incoming and outgoing.
- Dialing via the telephony bar.
Management portal for IVR system
Unique development by Mittwochโ
The management portal is a complementary product to AVAYA’s call center systems. The portal enables management, operation and control of contact center system components.
Call center systems supported by the management portal:
- Avaya Experience Portal System – IVR
- Avaya POM dialer system
- Representative bar – Mittwoch’s development for Avaya ACC and Avaya Elite Multichannel systems.
Management Portal modules:
- WEB-based graphical management interface with Hebrew support.
- Support for message management, operation hours and dynamic menus.
- Managing IVR scripts for shift managers by setting different access levels.
- Implementation of new IVR scripts without the need for a developer and application.
- For more information please call Shay Atia
- 972-50-7258231
- shaya@ncr.co.il
