Communication Systems
& Contact Centers
End to End
Connections
Even when
You’re working
remotely and in the cloud
Communications division at I.E. Mittwoch & Sons has more than 25 years of experience in the design, establishment and service of communication systems and Contact Centers among hundreds of customers in the Israeli market.
Network switches, routers and integration of security network access complex assemblies Over the years, the communications division has been working to implement innovations and adapt to changing market needs, while adhering to uncompromising professional standards of quality and service.
Mittwoch has been a long-standing business partner of AVAYA since 1996. The current level of business partnership is DIAMOND, which is the senior level of partnership in Avaya. In addition, Mittwoch is a certified service at the JSD level, which is the highest level of service for AVAYA‘s telephony systems and communication switches. In addition, the company is a business partner of leading global communications companies including: Cisco, HP & Twilio. During the 25 years that I.E. Mittwoch’s communications division has been operating as an Integrator in the field, we have installed digital telephony exchanges and IP telephony systems between many organizations in Israel, including banks, credit companies, communications companies, insurance companies, leading global companies and many other organizations that have started diversifying the Israeli economy.
I.E. Mittwoch sells & implements complete communication solutions for contact centers for leading organizations in Israel based on Avaya systems, which provide access via a variety of communications methods including by phone, web, chat and social media, using Computer Telephony Integration (CTI), Interactive Voice Response (IVR) for connection to Customer Relations Management (CRM) systems, and recording.
As part of the expansion of its activity in the field of cloud services, Mittwoch sells and implements solutions of the global company Twilio, in the field of multi-channel service centers in the cloud service model (SaaS).
These solutions offer automated identification of the customer making the inquiry and include customer history, real-time reports, management and control of service representatives and more.
Twilio Flex
Enable conversions from
every conversation
A cloud-based digital contact and engagement center
for the entire customer journey—in one unified platform
Avaya OneCloud CCaaS
Avaya OneCloud CCaaS makes it easy for organizations to deliver effortless customer experiences across different channels and devices – voice, email, messaging, chat, social and more – while helping maximize employee and team performance at all customer-organization touchpoints.
Avaya OneCloud CCaaS is a junction that concentrates the customer’s entire communication – customer journeys, interactions with the organization’s team, and any other form of communication, whether incoming or outcoming, are recorded and managed.
The system Matches customers with the best employees based on business rules, internal and external context and desired business outcomes, and can get ahead of every interaction by predicting needs and proactively engage customers with customer journey intelligence.
Personalizing employee experiences with a customizable, modern workspace that easily brings customer insights from different applications and systems into a single pane of glass.
Advanced Telephony Systems
The communications department at I.E. Mittwoch and Sons deals with planning, establishing and maintaining advanced telephony systems, particularly IP protocol and SIP, and implementation of Unified Communication solutions including mobile video. The company’s solutions in the field of switchboards and telephony systems are based on products from Avaya, which is one of the world’s leading manufacturers. I.E. Mittwoch is a Gold Business Partner and is certified at the JSD level for Co-Delivery as an Avaya Certified Quality Service Provider which is the highest level of service for Avaya telephony and communications switchboard systems.
Data Communications Solutions
I.E. Mittwoch and Sons implements a variety of comprehensive solutions for advanced communication networks, from the advisory stage to the stages of installation, implementation and ongoing maintenance.
The company specializes in:
- Local communication networks
- Local wireless networks
- VoIP solutions and integrated services
- IP infrastructure and services
- Management of control and monitoring systems and networks
- High Availability solutions
The systems allow: Hold meetings of users from different places, without the need to gather in one room.
Conducting training for employees and customers at remote sites.
Link connection from a variety of devices (personal computer, tablet, smartphone).
High level of security of information and calls on the Internet.
Worldwide Customer Services
The Worldwide Customer Service department at NCR installs communication systems and serves customers in more than 200 countries around the world. This service is unique in its global distribution and the wide variety of communications manufacturers for whose products this international service is offered. WCS customers around the world include numerous major corporations, including telecom companies such as Deutsche Telekom, AT&T, France Telecom and more. In addition to the wide variety of services offered by WCS, equipment may be purchased in the target country where the service is offered. This service allows companies that export equipment overseas to purchase equipment via the department in Israel or in the target country, and to receive local service in the target country. This simplifies and eases the implementation of projects which require service and equipment from Israeli companies and companies in many other countries throughout the world, when they are supported by WCS for implementation in the field.
- For more information, please call
- +972-50-7258231
- shaya@ncr.co.il
Communication Systems
& Contact Centers
End to End
Connection
even when
you’re working
remotely and in the cloud
Communications division at I.E. Mittwoch & Sons has more than 25 years of experience in the design, establishment and service of communication systems and Contact Centers among hundreds of customers in the Israeli market.
Network switches, routers and integration of security network access complex assemblies Over the years, the communications division has been working to implement innovations and adapt to changing market needs, while adhering to uncompromising professional standards of quality and service.
Mittwoch has been a long-standing business partner of AVAYA since 1996. The current level of business partnership is DIAMOND, which is the senior level of partnership in Avaya. In addition, Mittwoch is a certified service at the JSD level, which is the highest level of service for AVAYA‘s telephony systems and communication switches. In addition, the company is a business partner of leading global communications companies including: Cisco, HP & Twilio. During the 25 years that I.E. Mittwoch’s communications division has been operating as an Integrator in the field, we have installed digital telephony exchanges and IP telephony systems between many organizations in Israel, including banks, credit companies, communications companies, insurance companies, leading global companies and many other organizations that have started diversifying the Israeli economy.
I.E. Mittwoch and Sons implements complete communication solutions for contact centers for leading organizations in Israel based on Avaya systems, which provide access via a variety of communications methods including by phone, web, chat and social media, using Computer Telephony Integration (CTI), Interactive Voice Response (IVR) for connection to Customer Relations Management (CRM) systems, and recording.
As part of the expansion of its activity in the field of cloud services, the mediation company sells and implements solutions of the global company Twilio, in the field of multi-channel service centers in the cloud service model (SaaS).
These solutions offer automated identification of the customer making the inquiry and include customer history, real-time reports, management and control of service representatives and more.
Twilio Flex
Enable conversions from every conversation
A cloud-based digital contact and engagement center for the entire customer journey—
in one unified platform
Advanced telephony systems
The communications department at I.E. Mittwoch and Sons deals with planning, establishing and maintaining advanced telephony systems, particularly IP protocol and SIP, and implementation of Unified Communication solutions including mobile video. The company’s solutions in the field of switchboards and telephony systems are based on products from Avaya, which is one of the world’s leading manufacturers. I.E. Mittwoch is a Gold Business Partner and is certified at the JSD level for Co-Delivery as an Avaya Certified Quality Service Provider which is the highest level of service for Avaya telephony and communications switchboard systems.
Data Communications Solutions
I.E. Mittwoch and Sons implements a variety of comprehensive solutions for advanced communication networks, from the advisory stage to the stages of installation, implementation and ongoing maintenance.
The company specializes in:
- Local communication networks
- Local wireless networks
- VoIP solutions and integrated services
- IP infrastructure and services
- Management of control and monitoring systems and networks
- High Availability solutions
Avaya OneCloud CCaaS
Avaya OneCloud CCaaS makes it easy for organizations to deliver effortless customer experiences across different channels and devices – voice, email, messaging, chat, social and more – while helping maximize employee and team performance at all customer-organization touchpoints.
Avaya OneCloud CCaaS is a junction that concentrates the customer’s entire communication – customer journeys, interactions with the organization’s team, and any other form of communication, whether incoming or outcoming, are recorded and managed.
The system Matches customers with the best employees based on business rules, internal and external context and desired business outcomes, and can get ahead of every interaction by predicting needs and proactively engage customers with customer journey intelligence.
Personalizing employee experiences with a customizable, modern workspace that easily brings customer insights from different applications and systems into a single pane of glass.
The systems allow: Hold meetings of users from different places, without the need to gather in one room.
Conducting training for employees and customers at remote sites.
Link connection from a variety of devices (personal computer, tablet, smartphone).
High level of security of information and calls on the Internet.
Worldwide Customer Services
The Worldwide Customer Service department at NCR installs communication systems and serves customers in more than 200 countries around the world. This service is unique in its global distribution and the wide variety of communications manufacturers for whose products this international service is offered. WCS customers around the world include numerous major corporations, including telecom companies such as Deutsche Telekom, AT&T, France Telecom and more. In addition to the wide variety of services offered by WCS, equipment may be purchased in the target country where the service is offered. This service allows companies that export equipment overseas to purchase equipment via the department in Israel or in the target country, and to receive local service in the target country. This simplifies and eases the implementation of projects which require service and equipment from Israeli companies and companies in many other countries throughout the world, when they are supported by WCS for implementation in the field.
- For more information, please call:
- +972-50-7258231
- shaya@ncr.co.il
