Video Customer Engagement for Account Opening
With video banking, website visitors can engage in a live video conversation with a representative to discuss their requirements, make sure they understand terms and conditions, and immediately sign up to open an account. Existing customers or members can also apply for a new service from the convenience of their home or even from an in-branch kiosk if they are in a branch but want to benefit from a faster service.
Benefits:
Faster account opening
56% of financial institutions that use video banking report a faster customer service.
Higher customer satisfaction
97% of video customers are either satisfied or extremely satisfied at Consumers Credit Union.
Increased customer acquisition
The website conversion rate increases as abandonment is reduced.
Paperless processes
Account opening can be fully digitized.
- Simplify the process for opening a new account.
- Engage face-to-face with new and existing customers for greater efficiency.
- Establish trust with website visitors to encourage enrollment.
