The Smart Solution For Queue Management
Cloud Based
A complete seamless and touchless queue management solution
Decrease customer wait times, improve your service efficiency, and increase your revenues with Wavetec’s enterprise queue management solutions.
Wavetec’s customer experience solutions are based on the Wavesphere Philosophy that aims to ORGANIZE, ENGAGE & MEASURE waiting and disconnected service areas and enhance customer experience at key touch points. Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, hospitals and government institutions.
Wavetec is one of the largest manufacturers and suppliers of queue management systems globally.
WhatsApp Appointment
An advanced cloud based customer experience solution, built over Whatsapp and Wavetec’s customer journey management platform, enables businesses with the ability to organize, using 24/7 automated online booking, reminders, queuing, reporting and much more.
Advantages
- Reduction in wait times
- Decrease in operational costs
- Increase in customer satisfaction
- Increase in NPS
- Decrease in lobby areas
Full management of the process via mobile:
Make an appointment on your mobile phone
Continuous monitoring of queue progress
Self check-in queue upon arrival at the branch
Call for service and filling out feedback at the end
Virtual Queue Management Solutions
A complete system that meets a variety of queuing needs from a basic queuing system to a sophisticated, multi branch, multi-region enterprise solution. Our queue management system allows customers and visitors to enter a queue by taking a ticket via different channels such as Self Service Ticketing Kiosk, Web Ticketing, Mobile App and Online Appointment.
KEY FEATURES
- Predicts waiting times accurately
- Integrates with different platforms
- QR Enabled Queuing & Appointments
- WhatsApp & SMS Queue Notifications
- Predictive Analysis & Customer Journey Mapping
- Provides performance insights via reports and dashboards
- Enables you to engage waiting customers with digital signage
- Create your own solution-choose from fundamental and optional features
Mobile Queuing System - The Platform for Mobile Revolution
Take a step forward with Wavetec’s queuing app, Mobile-Q. This take-a ticket solution eliminates crowded service areas and optimizes customer flow by allowing customers to join a queue before they arrive. Enable customers to choose their nearest branch, take a ticket with a simple mobile app, and join the queue when it’s their turn.
Virtual Queuing Via WhatsApp
Have an integrated virtual queuing solution with WhatsApp, the most popular app for instant messaging.
Wavetec is the first company to offer its customers with a unique experience of this innovative queuing experience.
KEY FEATURES
- Assign ticket numbers using a smart phone
- Provides directions to the nearest branch
- App shows alerts once your number is up!
- Book Online Appointments
- SMS / Text Message Notifications
In-branch self-service kiosks
- A variety of self-service kiosks enable on-premise ticket dispensing.
- Client terminals enable customer calling, recalling, transferring,alert sending, no show updating and more at the click of a mouse.
Waiting time management
Queuing Display
Real time display of queue status and updates, to ensure a seamless experience every time a customer visits your branch.
Digital Signage
The signage system can be seamlessly integrated with our queue management system, allowing customers to see queue information in real time.
Our digital signage solution gives you an opportunity to interact with your customers when they are seated in the waiting area, offering product announcements, programs and advertisements.
The active screen area on the displays is divided into a number of configurable zones, enabling customer entertainment, customer calling and instant messaging to play at the same time.
Customer Feedback
Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses. Wavetec’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you. The advanced customer feedback system serves to bridge the gap between you and your customer’s perceived value of your service and to master the customer service experience.
Measure customer satisfaction in
real time
Follow-up
staff and branch
performance
Show Commitment
to Service
Improvement
Take strategic
decisions based
on dynamic reports
Data Analytics, Dashboards & Reports
Powered by Spectra, an enterprise software that seamlessly integrates with all applications to minimize customer efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.
Spectra will change the way your business operates at the sharp end where the customers are. We put you in central control of your customer experience with real-time actionable insights, dashboards and reports
Key Benefits of Electronic Queue Management System
Reduces customer wait and service time by 50%
Increases Customer Satisfaction by 30%
Eliminates irregular and haphazard queuing
Ensures seamless customer journey & experience
Optimizes Staff Performance & Productivity
Centrally controllable and easy to use
Seamlessly fuses all components of your QMS
Measures KPIs and drives operational efficiency
To coordinate a demonstration (without obligation) fill in the details
- Kobi Shrem
- 050-7257281
- kobish@ncr.co.il
The Smart Solution For Queue Management
Cloud Based
A complete seamless and touchless queue management solution
Decrease customer wait times, improve your service efficiency, and increase your revenues with Wavetec’s enterprise queue management solutions.
Wavetec’s customer experience solutions are based on the Wavesphere Philosophy that aims to ORGANIZE, ENGAGE & MEASURE waiting and disconnected service areas and enhance customer experience at key touch points. Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, hospitals and government institutions.
Wavetec is one of the largest manufacturers and suppliers of queue management systems globally.
WhatsApp Appointment
An advanced cloud based customer experience solution, built over Whatsapp and Wavetec’s customer journey management platform, enables businesses with the ability to organize, using 24/7 automated online booking, reminders, queuing, reporting and much more.
Advantages
- Reduction in wait times
- Decrease in operational costs
- Increase in customer satisfaction
- Increase in NPS
- Decrease in lobby areas
Full management of the process via mobile:
Make an appointment on your mobile phone
Continuous monitoring of queue progress
Self check-in queue upon arrival at the branch
Call for service and filling out feedback at the end
Virtual Queue Management Solutions
A complete system that meets a variety of queuing needs from a basic queuing system to a sophisticated, multi branch, multi-region enterprise solution. Our queue management system allows customers and visitors to enter a queue by taking a ticket via different channels such as Self Service Ticketing Kiosk, Web Ticketing, Mobile App and Online Appointment.
KEY FEATURES
- Predicts waiting times accurately
- Integrates with different platforms
- QR Enabled Queuing & Appointments
- WhatsApp & SMS Queue Notifications
- Predictive Analysis & Customer Journey Mapping
- Provides performance insights via reports and dashboards
- Enables you to engage waiting customers with digital signage
- Create your own solution-choose from fundamental and optional features
Mobile Queuing System - The Platform for Mobile Revolution
Take a step forward with Wavetec’s queuing app, Mobile-Q. This take-a ticket solution eliminates crowded service areas and optimizes customer flow by allowing customers to join a queue before they arrive. Enable customers to choose their nearest branch, take a ticket with a simple mobile app, and join the queue when it’s their turn.
Virtual Queuing Via WhatsApp
Have an integrated virtual queuing solution with WhatsApp, the most popular app for instant messaging.
Wavetec is the first company to offer its customers with a unique experience of this innovative queuing experience.
KEY FEATURES
- Assign ticket numbers using a smart phone
- Provides directions to the nearest branch
- App shows alerts once your number is up!
- Book Online Appointments
- SMS / Text Message Notifications
In-branch self-service kiosks
- A variety of self-service kiosks enable on-premise ticket dispensing.
- Client terminals enable customer calling, recalling, transferring,alert sending, no show updating and more at the click of a mouse.
Waiting time management
Queuing Display
Real time display of queue status and updates, to ensure a seamless experience every time a customer visits your branch.
Digital Signage
The signage system can be seamlessly integrated with our queue management system, allowing customers to see queue information in real time.
Our digital signage solution gives you an opportunity to interact with your customers when they are seated in the waiting area, offering product announcements, programs and advertisements.
The active screen area on the displays is divided into a number of configurable zones, enabling customer entertainment, customer calling and instant messaging to play at the same time.
Customer Feedback
Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses. Wavetec’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you. The advanced customer feedback system serves to bridge the gap between you and your customer’s perceived value of your service and to master the customer service experience.
Measure customer satisfaction in
real time
Follow-up staff and branch
performance
Show Commitment to
Service Improvement
Take strategic decisions based
on dynamic reports
Data Analytics, Dashboards & Reports
Powered by Spectra, an enterprise software that seamlessly integrates with all applications to minimize customer efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.
Spectra will change the way your business operates at the sharp end where the customers are. We put you in central control of your customer experience with real-time actionable insights, dashboards and reports
Key Benefits of Electronic Queue Management System
Reduces customer wait and service time by 50%
Eliminates irregular and haphazard queuing
Ensures seamless customer journey & experience
Optimizes Staff
Performance & Productivity
Centrally controllable and easy to use
Seamlessly fuses all components of your QMS
Measures KPIs and drives operational efficiency
To coordinate a demonstration (without obligation) fill in the details
- Kobi Shrem
- 050-7257281
- kobish@ncr.co.il
