Twilio Flex
Enable conversions from
every conversation
A cloud-based digital contact and engagement center
for the entire customer journey—in one unified platform
Twilio Flex
Enable conversions from every conversation
A cloud-based digital contact and engagement center for the entire customer journey—
in one unified platform
Deliver world-class
sales and service experiences
Flex gives your customer-facing teams the context, data, and channel flexibility they need to turn ordinary conversations into opportunities to drive repeat sales, and enables contact center managers to stay in full view of all representatives in all channels.
Provide personalized, data-driven customer service
Smart connect customers with any customer-facing employee
Choose the channels that remove friction for customers and encourage dialogue
Personalize interactions with detailed customer profiles that pull in first-party data from any source
Integrate data from any system, including Zendesk, Salesforce, billing systems, ERPs, inventory management, and morez
Grant customers with full choice of the their preferred solution configuration with the option of integrating a hybrid solution between the customer’s infrastructure and a public cloud infrastructure
Serve customers before they become customers
Add click-to-dial or click-to-text to your apps for efficient outreach
Communicate with prospects on the channels they prefer
Arm sales reps with detailed profiles containing data from every customer touchpoint
Augment your existing workflows and systems—Flex integrates with Salesforce and Zendesk or custom CRMs
Offer in-app digital concierge to build relationships
Use your mobile app as the virtual front door to your business and shopping experience
Connect customers seamlessly with sales or support representatives
Integrate with any data source to draw on holistic customer profiles for personalized service
Send pictures and videos over digital channels to bridge the physical-digital divide
Transform your customer experience into a growth engine
90+ points
NPS score for
Nubank
13% decrease
in after call work for
Toyota Connected
70% lower
handle times with SMS for
vacasa
20% increase
in supported calls to the contact center for
Electrolux
See Twilio Flex in action
Flex works within your existing solution, so you can modernize without replacing your current system.
בחרו את מסלול ה-FLEX המתאים לארגון שלכם
עם המעבר של ארגונים לפתרונות ענן, שילוב של מערכת FLEX של חברת Twilio בסל הפתרונות המוצע על ידי חברת מיטווך, יאפשר לכל ארגון בחירה מלאה בתצורת הפתרון המועדף על ידו תוך אפשרות שילוב פתרון היברידי בין תשתיות הלקוח לתשתית ענן ציבורי.
תמיכה ממומחי Twilio
Twilio תעניק לך שירותי תמיכה מקצועיים כדי להתאים ולהטמיע את מערכת Flex בארגון שלך, כולל הדרכה מקצועית לתכנון, לאינטגרציה ולאופטימיזציה.
שת"פים עם חברות טכנולוגיה מובילות
Twilio תספק לך פתרון מיטבי בעזרת שותפי טכנולוגיה ושותפי ייעוץ מהשורה הראשונה כמו Deloitte Digital, Perficient, Sabio, IBM או Google.
התאמה לצרכי הארגון
Twilio תתכנן עבורך פתרון המותאם לצרכים המדויקים שלך, תוך פריסת ערוצים חדשים במהירות וביעילות עם Flex Conversations ותזרימי עבודה IVR בשירות עצמי באמצעות Studio.
About Twilio
The Twilio company based in San Francisco is traded on the NASDAQ stock exchange in the US and its market value today is about 11 billion dollars. For years, the company has been providing application developers with easy-to-use programming platforms that allow various conversation services, including WhatsApp messages, video calls, SMS messages and chat messages, to be integrated into the products. In the last two years, Twilio launched the FLEX platform, which is a leading cloud based system for end-to-end contact centers that manages all communication channels of the center (telephone/voice, email, chat, WhatsApp) in one unified platform and allows the center managers to get a complete picture of the activities of the representatives in all channels.
To coordinate a demo
(without obligation)
fill in the details
- For more info, please contact: Shay Atia
- +972-50-7258231
- shaya@ncr.co.il
-
For more info, please contact:
Shay Atia - +972-50-7258231
- shaya@ncr.co.il
