Communication Systems
& Contact Centers
Communication Systems
& Contact Centers
End to End
Connections
Even when
You’re working
remotely and in the cloud
With nearly three decades of expertise, the Communications Division of I.E. Mittwoch & Sons is a leading provider of comprehensive communication infrastructure and customer contact center solutions in the Israeli market.
Serving hundreds of clients across diverse sectors, the division specializes in the design, deployment, and ongoing support of advanced systems—including contact center management platforms, IP telephony systems, video conferencing, unified communications, and robust data communication networks featuring switches, routers, and integrated access security components.
Driven by a commitment to excellence, the division continually embraces innovation and adapts its solutions to evolving market demands—without ever compromising on the highest standards of quality, reliability, and professional service.
Over the past 30 years, the Communications Division of Mittwoch has successfully deployed contact center systems and IP telephony infrastructures for numerous organizations across Israel. Our clients span a wide range of sectors, including banks, credit card companies, telecom providers, insurance firms, airlines and travel companies, leading global enterprises, and many other organizations throughout the Israeli economy.
Mittwoch is a trusted business partner of several global technology leaders, including NCR, Teradata, HP, and DELL.
In 2025, the Communications Division was officially certified as a business partner of Genesys for the implementation of cloud-based contact center solutions.
In addition, the division has proudly maintained a long-standing partnership with AVAYA since 1996. Mittwoch currently holds AVAYA’s highest partnership level—DIAMOND—as well as JSD-level service certification, the top tier of service accreditation for AVAYA telephony systems.
I.E. Mittwoch & Sons delivers end-to-end communication solutions for leading organizations in Israel, implementing advanced contact center systems based on Genesys and Avaya platforms. These omnichannel solutions support seamless customer interaction across voice, web, chat, and social media channels.
The systems integrate IVR and CTI modules for connectivity with CRM platforms, customer databases, and call recording systems—ensuring a unified, efficient, and personalized service experience.
Cloud-Based Solutions
As part of its expanding activity in cloud services, Mittwoch offers and implements multi-channel contact center solutions in a cloud-based Software-as-a-Service (SaaS) model.
These solutions enable automatic customer identification, provide access to both real-time and historical reports, and include powerful tools for monitoring, managing, and optimizing service agent performance and customer experience.
I.E. Mittwoch & Sons delivers end-to-end communication solutions for leading organizations in Israel, implementing advanced contact center systems based on Genesys and Avaya platforms. These omnichannel solutions support seamless customer interaction across voice, web, chat, and social media channels.
The systems integrate IVR and CTI modules for connectivity with CRM platforms, customer databases, and call recording systems—ensuring a unified, efficient, and personalized service experience.
Cloud-Based Solutions
As part of its expanding activity in cloud services, Mittwoch offers and implements multi-channel contact center solutions in a cloud-based Software-as-a-Service (SaaS) model.
These solutions enable automatic customer identification, provide access to both real-time and historical reports, and include powerful tools for monitoring, managing, and optimizing service agent performance and customer experience.
Mittvoch offers a cloud-based contact center management solution using Genesys CX Cloud – the world’s leading platform in the Contact Center domain.
This advanced and highly resilient cloud solution is designed for modern, innovative contact centers. It includes telephony services, multichannel call handling (voice, chat, email), remote work capabilities, real-time and historical dashboards and reports, seamless integration with external systems, and unified queue management for omnichannel communications (such as CRM and other platforms), all while providing full visibility through real-time and historical analytics.
Genesys is a global leader in cloud-based contact center solutions and was once again recognized by Gartner in 2024 as a Leader in the CCaaS (Contact Center as a Service) category.
Advanced Telephony Systems
The communications department at I.E. Mittwoch and Sons deals with planning, establishing and maintaining advanced telephony systems, particularly IP protocol and SIP, and implementation of Unified Communication solutions including mobile video. The company’s solutions in the field of switchboards and telephony systems are based on products from Avaya, which is one of the world’s leading manufacturers. I.E. Mittwoch is a Gold Business Partner and is certified at the JSD level for Co-Delivery as an Avaya Certified Quality Service Provider which is the highest level of service for Avaya telephony and communications switchboard systems.
Data Communications Solutions
I.E. Mittwoch and Sons implements a variety of comprehensive solutions for advanced communication networks, from the advisory stage to the stages of installation, implementation and ongoing maintenance.
The company specializes in:
- Local communication networks
- Local wireless networks
- VoIP solutions and integrated services
- IP infrastructure and services
- Management of control and monitoring systems and networks
- High Availability solutions
Worldwide Customer Services
The Worldwide Customer Service department at NCR installs communication systems and serves customers in more than 200 countries around the world. This service is unique in its global distribution and the wide variety of communications manufacturers for whose products this international service is offered. WCS customers around the world include numerous major corporations, including telecom companies such as Deutsche Telekom, AT&T, France Telecom and more. In addition to the wide variety of services offered by WCS, equipment may be purchased in the target country where the service is offered. This service allows companies that export equipment overseas to purchase equipment via the department in Israel or in the target country, and to receive local service in the target country. This simplifies and eases the implementation of projects which require service and equipment from Israeli companies and companies in many other countries throughout the world, when they are supported by WCS for implementation in the field.
Twilio Flex
Enable conversions from
every conversation
A cloud-based digital contact and engagement center
for the entire customer journey—in one unified platform
Avaya OneCloud CCaaS
Avaya OneCloud CCaaS makes it easy for organizations to deliver effortless customer experiences across different channels and devices – voice, email, messaging, chat, social and more – while helping maximize employee and team performance at all customer-organization touchpoints.
Avaya OneCloud CCaaS is a junction that concentrates the customer’s entire communication – customer journeys, interactions with the organization’s team, and any other form of communication, whether incoming or outcoming, are recorded and managed.
The system Matches customers with the best employees based on business rules, internal and external context and desired business outcomes, and can get ahead of every interaction by predicting needs and proactively engage customers with customer journey intelligence.
Personalizing employee experiences with a customizable, modern workspace that easily brings customer insights from different applications and systems into a single pane of glass.
The systems allow: Hold meetings of users from different places, without the need to gather in one room.
Conducting training for employees and customers at remote sites.
Link connection from a variety of devices (personal computer, tablet, smartphone).
High level of security of information and calls on the Internet.
- For more information, please call
- +972-50-7258231
- shaya@ncr.co.il
