Call / Contact Center Systems
The Call Center system enables the organization to compete successfully in the business arena by providing personal service to the organization’s customers, high quality of response and customer identification. The call center system interfaces with the customer’s system, including the corporate CRM system, and provides a quick response to the customer’s request. The Call Center solution supports a variety of communication channels and provides flexibility in accordance with the needs of the organization based on an in-depth characterization of the organization’s activities and business needs.
The uniqueness of these systems is in their great flexibility, which is reflected in the ability of the organization that operates them to adapt these systems to its business, technical and economic requirements. The systems are easy to install in a wide variety of configurations, according to the specific requirements of the organization in which they are to operate.
In order to enable an end-to-end solution tailored to the requirements of the Israeli market, Mittwoch has developed products designed to improve and streamline the systems.
Connecting ends for you
Even when you are working from home
I.E Mittwoch & Sons implements in leading organizations in Israel, end-to-end communication solutions for contact centers based on AVAYA systems that support access from a variety of communication channels including telephony, WEB, chat, social networks, while integrating IVR, CTI systems to connect to CRM customer management and recording systems. The proposed AVAYA solutions enable the customer to be contacted automatically and include historical reports, real-time reports, the ability to control and manage the service representatives and more …
In the field of call centers, Mittwoch offers a wide range of technological solutions and helps its customers develop custom tailoring applications for the Israeli market, including toolbars, report systems, real-time displays, dialers and various management applications.
The company, in cooperation with these leading communications manufacturers, implements Call Center projects from the initial planning stage to the completion of implementation in the organization and the provision of ongoing service.
Our professional teams create advanced interfaces and integrations between service centers and other enterprise systems such as CRM and IVR systems.
Among other systems in the field of call centers that the company specializes in, and integrates in the solutions it offers, are:
- CTI systems
- IVR systems
- Advanced reporting system
- Systems for advanced telemarketing application
- Recording systems
Connecting your customers in a variety of channels
In an age where customer communication channels are proliferating, greater availability is needed than ever to improve customer experiences.
We will be happy to present you with an advanced system that combines the execution of operations without the need for a service representative and enables a quick response in the customer’s preferred contact channel.
Providing service combined with digital channels, will allow you to communicate with customers from anywhere (yes, even from home!) And create a better service experience.
- Run the service quickly in a secure cloud environment or over the customer’s infrastructure
- Managing a queue of inquiries according to response times and business laws
- Automatic identification of the customer by phone number
- Ability to integrate with Contact Center and CRM systems
- Consolidate and save each customer’s call history
- Maintaining the sequence of conversation with the customer through full integration with the rest of the digital channels
- A variety of structured reports
- Control and monitoring screens
Case study:
Mittwoch has implemented an Omni-Channel solution for the benefit of the first online open day at Bar-Ilan University.
Mittwoch’s communications division has successfully completed the expansion of the Omni Channel solution, through which the university’s service center has responded to more than 1,300 applicants during the open day.
The response was provided through a single unified platform, in the following communication channels:
- Chat on the site
- Facebook messenger
- Digital forms
We are happy to provide our customers with a fast and high-quality functional service through an advanced Omni Channel system solution.
To learn more about AVAYA’s Call Center solutions click here …
- For more information, please contact Shay Atia:
- 050-7258231
- shaya@ncr.co.il
Call / Contact Center Systems
The Call Center system enables the organization to compete successfully in the business arena by providing personal service to the organization’s customers, high quality of response and customer identification. The call center system interfaces with the customer’s system, including the corporate CRM system, and provides a quick response to the customer’s request. The Call Center solution supports a variety of communication channels and provides flexibility in accordance with the needs of the organization based on an in-depth characterization of the organization’s activities and business needs.
The uniqueness of these systems is in their great flexibility, which is reflected in the ability of the organization that operates them to adapt these systems to its business, technical and economic requirements. The systems are easy to install in a wide variety of configurations, according to the specific requirements of the organization in which they are to operate.
In order to enable an end-to-end solution tailored to the requirements of the Israeli market, Mittwoch has developed products designed to improve and streamline the systems.
Connecting ends for you
Even when you are working from home
I.E Mittwoch & Sons implements in leading organizations in Israel, end-to-end communication solutions for contact centers based on AVAYA systems that support access from a variety of communication channels including telephony, WEB, chat, social networks, while integrating IVR, CTI systems to connect to CRM customer management and recording systems. The proposed AVAYA solutions enable the customer to be contacted automatically and include historical reports, real-time reports, the ability to control and manage the service representatives and more …
In the field of call centers, Mittwoch offers a wide range of technological solutions and helps its customers develop custom tailoring applications for the Israeli market, including toolbars, report systems, real-time displays, dialers and various management applications.
The company, in cooperation with these leading communications manufacturers, implements Call Center projects from the initial planning stage to the completion of implementation in the organization and the provision of ongoing service.
Our professional teams create advanced interfaces and integrations between service centers and other enterprise systems such as CRM and IVR systems.
Among other systems in the field of call centers that the company specializes in, and integrates in the solutions it offers, are:
- CTI systems
- IVR systems
- Advanced reporting system
- Systems for advanced telemarketing application
- Recording systems
Connecting your customers in a variety of channels
In an age where customer communication channels are proliferating, greater availability is needed than ever to improve customer experiences.
We will be happy to present you with an advanced system that combines the execution of operations without the need for a service representative and enables a quick response in the customer’s preferred contact channel.
Providing service combined with digital channels, will allow you to communicate with customers from anywhere (yes, even from home!) And create a better service experience.
- Run the service quickly in a secure cloud environment or over the customer’s infrastructure
- Managing a queue of inquiries according to response times and business laws
- Automatic identification of the customer by phone number
- Ability to integrate with Contact Center and CRM systems
- Consolidate and save each customer’s call history
- Maintaining the sequence of conversation with the customer through full integration with the rest of the digital channels
- A variety of structured reports
- Control and monitoring screens
Case study:
Mittwoch has implemented an Omni-Channel solution for the benefit of the first online open day at Bar-Ilan University.
Mittwoch’s communications division has successfully completed the expansion of the Omni Channel solution, through which the university’s service center has responded to more than 1,300 applicants during the open day.
The response was provided through a single unified platform, in the following communication channels:
- Chat on the site
- Facebook messenger
- Digital forms
We are happy to provide our customers with a fast and high-quality functional service through an advanced Omni Channel system solution.
To learn more about AVAYA’s Call Center solutions click here …
- For more information, please contact Shay Atia:
- 050-7258231
- shaya@ncr.co.il
