Video Claims Management (Insurance Companies)
In the insurance business, the quality of the claim experience is a key driver of customer retention. The traditional claims process is costly and inconvenient, and waiting for the insurance adjuster is frustrating for the customer. Instead of sending a loss adjuster on-site, insurers can now perform video loss adjustment. Claimants can show the adjuster the damage using the camera on their smartphone or tablet. The gains in customer convenience are immeasurable and adjusters can manage more claims, more efficiently, without leaving the office.
Benefits:
Faster claim resolution
65% of insurers expect to reduce case handling time with video-enabled claims.
Increased adjuster productivity
Increased productivity from 6.5 to 11 appraisals per day at a tested agency.
Higher claimant satisfaction
71% of insurers expect to increase customer satisfaction with video-enabled claims.
Reduced claim fraud
37% of insurers expect to reduce frauds with video-enabled claims.
- Assess damages remotely through interactive video calls.
- Record and archive loss adjustment sessions.
