The Smart
Solution
For Queue
Management

Cloud Based

Don’t make your customers wait

Decrease customer wait times, improve your service efficiency, and increase your revenues with Wavetec’s enterprise queue management solutions. 

Wavetec’s customer experience solutions are based on the Wavesphere Philosophy that aims to ORGANIZE, ENGAGE & MEASURE waiting and disconnected service areas and enhance customer experience at key touch points. Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, hospitals and government institutions.

Wavetec is one of the largest manufacturers and suppliers of queue management systems globally. 

Virtual Queue Management Solutions

Turnkey solution to manage customer flow

A complete system that meets a variety of queuing needs from a basic queuing system to a sophisticated, multi branch, multi-region enterprise solution. Our queue management system allows customers and visitors to enter a queue by taking a ticket via different channels such as Self Service Ticketing Kiosk, Web Ticketing, Mobile App and Online Appointment.

KEY FEATURES

  • Predicts waiting times accurately
  • Integrates with different platforms
  • QR Enabled Queuing & Appointments
  • WhatsApp & SMS Queue Notifications
  • Predictive Analysis & Customer Journey Mapping
  • Provides performance insights via reports and dashboards
  • Enables you to engage waiting customers with digital signage
  • Create your own solution-choose from fundamental and optional features

Virtual Queuing Via WhatsApp

Have an integrated virtual queuing solution with WhatsApp, the most popular app for instant messaging. Wavetec is the first company to offer its customers with a unique experience of this innovative queuing experience.

Mobile Queuing System

The Platform for Mobile Revolution

Take a step forward with Wavetec’s queuing app, Mobile-Q. This take-a ticket solution eliminates crowded service areas and optimizes customer flow by allowing customers to join a queue before they arrive. Enable customers to choose their nearest branch, take a ticket with a simple mobile app, and join the queue when it’s their turn.

KEY FEATURES

  • Assign ticket numbers using a smart phone
  • Provides directions to the nearest branch
  • App shows alerts once your number is up!
  • Book Online Appointments
  • SMS / Text Message Notifications

People Counting System

An Automated Occupancy Control Solution

SafeQ People Counting Solution combines the intelligence of high-tech cameras and state of the art software, that is dedicated to provide a cost effective and efficient way to manage long queues and crowded waiting areas.

KEY FEATURES

  • Avoid Congested Areas
  • Optimize Workforce
  • High Accuracy Data
  • Standalone, yet Scalable
  • Simple & Quick Installation
  • Analytics & Real-time Reporting
feedback.png

Customer Feedback

Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses. Wavetec’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you. The advanced customer feedback system serves to bridge the gap between you and your customer’s perceived value of your service and to master the customer service experience.

Measure customer satisfaction in
real time

Follow-up
staff and branch
performance

Show Commitment
to Service
Improvement

Take strategic
decisions based
on dynamic reports

Data Analytics, Dashboards & Reports

Powered by Spectra, an enterprise software that seamlessly integrates with all applications to minimize customer efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.

Spectra will change the way your business operates at the sharp end where the customers are. We put you in central control of your customer experience with real-time actionable insights, dashboards and reports

dashboards.png

Key Benefits of Electronic Queue Management System

Reduces customer wait and service time by 50%

Increases Customer Satisfaction by 30%

Eliminates irregular and haphazard queuing

Ensures seamless customer journey & experience

Optimizes Staff Performance & Productivity

Centrally controllable and easy to use

Seamlessly fuses all components of your QMS

Measures KPIs and drives operational efficiency

For more information or with questions,
please call  :
 +972-3-6186880 or E-mail  amnon@ncr.co.il

Don’t make your customers wait

Decrease customer wait times, improve your service efficiency, and increase your revenues with Wavetec’s enterprise queue management solutions. 

Wavetec’s customer experience solutions are based on the Wavesphere Philosophy that aims to ORGANIZE, ENGAGE & MEASURE waiting and disconnected service areas and enhance customer experience at key touch points. Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, hospitals and government institutions.

Wavetec is one of the largest manufacturers and suppliers of queue management systems globally. 

Virtual Queue Management Solutions

Turnkey solution to manage customer flow

A complete system that meets a variety of queuing needs from a basic queuing system to a sophisticated, multi branch, multi-region enterprise solution. Our queue management system allows customers and visitors to enter a queue by taking a ticket via different channels such as Self Service Ticketing Kiosk, Web Ticketing, Mobile App and Online Appointment.

KEY FEATURES

  • Predicts waiting times accurately
  • Integrates with different platforms
  • QR Enabled Queuing & Appointments
  • WhatsApp & SMS Queue Notifications
  • Predictive Analysis & Customer Journey Mapping
  • Provides performance insights via reports and dashboards
  • Enables you to engage waiting customers with digital signage
  • Create your own solution-choose from fundamental and optional features

Virtual Queuing Via WhatsApp

Have an integrated virtual queuing solution with WhatsApp, the most popular app for instant messaging. Wavetec is the first company to offer its customers with a unique experience of this innovative queuing experience.

Mobile Queuing System

The Platform for Mobile Revolution

Take a step forward with Wavetec’s queuing app, Mobile-Q. This take-a ticket solution eliminates crowded service areas and optimizes customer flow by allowing customers to join a queue before they arrive. Enable customers to choose their nearest branch, take a ticket with a simple mobile app, and join the queue when it’s their turn.

KEY FEATURES

  • Assign ticket numbers using a smart phone
  • Provides directions to the nearest branch
  • App shows alerts once your number is up!
  • Book Online Appointments
  • SMS / Text Message Notifications

People Counting System

An Automated Occupancy Control Solution

SafeQ People Counting Solution combines the intelligence of high-tech cameras and state of the art software, that is dedicated to provide a cost effective and efficient way to manage long queues and crowded waiting areas.

KEY FEATURES

  • Avoid Congested Areas
  • Optimize Workforce
  • High Accuracy Data
  • Standalone, yet Scalable
  • Simple & Quick Installation
  • Analytics & Real-time Reporting

Customer Feedback

Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses. Wavetec’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you. The advanced customer feedback system serves to bridge the gap between you and your customer’s perceived value of your service and to master the customer service experience.

Measure customer satisfaction in
real time

Follow-up staff and branch
performance

Show Commitment to
Service Improvement

Take strategic decisions based
on dynamic reports

Data Analytics, Dashboards & Reports

Powered by Spectra, an enterprise software that seamlessly integrates with all applications to minimize customer efforts across all channels and touchpoints, ensuring a seamless experience every time a customer visits your branch.

Spectra will change the way your business operates at the sharp end where the customers are. We put you in central control of your customer experience with real-time actionable insights, .dashboards and reports

Key Benefits of Electronic Queue Management System

Reduces customer wait and service time by 50%

Eliminates irregular and haphazard queuing

Ensures seamless customer journey & experience

Optimizes Staff
Performance & Productivity

Centrally controllable and easy to use

Seamlessly fuses all components of your QMS

Measures KPIs and drives operational efficiency

For more information or with questions,
please call:
 +972-3-6186880 
or E-mail  amnon@ncr.co.il

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