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Video-Enabled Branch

Even in today’s digital world, the branch remains a key component of the customer engagement strategy for most financial institutions. But, when the customer has to wait only to find out that the expertise they need isn’t available – that defeats the purpose of the branch. Video banking enables financial institutions to offer faster and richer services to their branch visitors through video kiosks or in private video-enabled rooms. In-branch representatives can also initiate video calls with subject-matter experts from other locations in order to provide additional services or insights during customer meetings.

Benefits:

Reduce average wait time

Increase customer satisfaction

Optimize branch staff resources and real estate

No need to overstaff the branches to try to manage all types of inquiries.

Increase first visit resolution

Customers get a comprehensive response, even if the expertise they need is not available at that location.

  • Create a more efficient, scalable staffing and real estate model by enabling branch visitors to connect with remote experts on video banking kiosks or in video-enabled rooms.
  • Decrease wait times in busy branches by load balancing across entire branch network and leveraging centralized expert teams.
  • Offer branch visitors access to all services regardless of staff present on-site.

For more information or with questions,
please call  :
 +972-3-6186880 or E-mail  amnon@ncr.co.il

For demo / consultation
Please call or leave info

or

also

For demo / consultation
Please call or leave info

or

hai@ncr.co.il  |  +972-52-4778990

also