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Video-Enabled Bank Contact Center

Traditional contact center interaction channels do not allow the level of personal interaction that more complex or emotionally driven tasks require. With video banking, agents can deal much more effectively with unhappy or angry customers. They can encourage customers to go beyond the original reason they called, increasing the contact center’s ability to generate revenue.

Benefits:

Improved management of customers’ emotions

In a human interaction, body language account for 55% of the overall message.

Higher customer satisfaction

Compared to standard voice service.

More effective interactions

More cases solved in the first call.

Reduced agent churn

Greater contact center agent satisfaction as roles becomes more rewarding create employee loyalty to the organization.

  • Provide interactive video support to users of banking websites, mobile banking apps, ATMs, and ITMs.
  • Escalate text chat or phone-based contact center interactions into fully engaged video conversations.
  • Use “see-what-I-see” video sharing, document sharing, and co-browsing to streamline troubleshooting.

For more information or with questions,
please call  :
 +972-3-6186880 or E-mail  amnon@ncr.co.il

For demo / consultation
Please call or leave info

or

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For demo / consultation
Please call or leave info

or

hai@ncr.co.il  |  +972-52-4778990

also